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Posted by Joni Rose Aug 12, 2007 |
Often good work is not acknowledged or spoken about. Celebrating employee success and achievements not only lifts morale, it help builds a case for more resources. Upper management likes to support successful teams with more resources so having accomplishments documented is can be a very powerful tool to include in a proposal or presentation during a resources bid.
Create a simple process for recording accomplishments. Encourage your staff to participate in the record keeping by creating a page on your intranet site where staff can upload accomplishments. Provide guidelines and headings of the types of accomplishments that should be recorded on the tracking system. For example, an increase in sales (a new customer, account or market discovered), a decrease in expenditures (change in a system or process that reduces staff time, raw material amounts, shipping costs, eliminates outsourcing (if it is costly) etc.), a customer or client compliment, media coverage, handling a crisis well, achieving a target or goal, innovation and so on.
Acknowledge employees that have posted with an encouraging response to their post. Create an incentive system for the top accomplishments that are judged by the biggest difference to the bottom line (decreased expenditures or increased revenue), to staff morale or to displaying a corporate core value. Award the top accomplishments once a month or once a quarter with a physical prize, cash bonus or a day off with pay.
Not only will this new program provide a valuable way to record departmental accomplishments, it will also increase morale and encourage positive performance by clearly articulating what exceptional work looks like. Too often, employees are unclear what their supervisor or upper management would consider an accomplishment. It may be obvious to you as their leader and an executive involved in strategic planning but not so obvious to front line workers.
If you have comments or suggestions on this blog entry, please start a discussion
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Copyright © 2007 Joni Rose and Suite 101. All rights reserved. Any unauthorized use will constitute an infringement of copyright.