Appraisal and Work Performance
Getting the Most out of an Appraisal Interview
The purpose of appraisal should assist with the clarification of job expectations for the individual and the manager. However, appraisal should not be a one-off process. In order to improve and maintain performance, it is necessary to have regular reviews and assessment of progress. Therefore, appraisal must be a continuous process which provides a formal opportunity to spend time looking at previous performance and planning for the future.
Some people get very anxious about appraisal interviews, about discussing their strengths and weaknesses, and developing meaningful and achievable plans for the forthcoming year.
Developing a Confident Approach
- The interview should be productive – it should be a joint planning session and build on previous appraisals and plans.
- The appraisal should help with understanding the role of managers who should also provide guidance and advice.
- Preparing for an appraisal interview – either written or thoughts – helps to assess the job, past performance and individual requirements.
- The appraisal interview is an opportunity for expressing views, comments and promoting discussion about tasks, new responsibilities, new procedures and any training and development requirements.
Preparing for an Appraisal Interview
Preparation is essential for both the appraiser and appraisee if the interview is to add value to shaping objectives and performance. In preparing for the interview individuals should:
- Take some time to look at the benefits of the appraisal process and highlight their concerns
- Evaluate current job role in terms of purpose, skills required, changes which have happened and may happen
- Assess past performance – what has gone well and not so well
- Consider training and development opportunities
- Think about career pathways both short and long-term
- Define the support required from managers or the organisation to help personal development
Dealing with Criticism
At times, there may be a need for criticism about certain aspects of work or performance – the purpose of criticism should help individuals get better at their job. Here are some points to bear in mind when facing criticism:
- Listen coolly without interruption
- Establish exactly what is being criticised (don’t accept vague generalities)
- Look at criticisms objectively – try to understand where the appraiser is coming from
- Don’t go on the attack, remain calm
- Do not offer excuses but explain
- Ask for and provide some suggestions to address shortcomings
After the Interview
- Make sure appraisal forms and documentation are completed
- Ensure copies are provided to the appraiser for comments
- Make sure objectives, plans and individual actions (including the appraisers) are understood and agreed
- Regularly review actions and highlight areas of difficulty or clarification
- Discuss any changes to the job as they occur and the impact this may have on agreed objectives and plans
- Focus on appraisal and objectives as ways for improving job satisfaction and performance
With a little bit of planning and preparation, appraisal interviews can provide an assessment of previous performance, offer suggestions for improvement and development and boost an individuals confidence in carrying out their job in the future.
